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Throughout the COVID-19 pandemic, consumers have been deciding how to reengage with healthcare systems. Using our proprietary Emotion Intelligence tool, we conducted a survey to explore the feelings and anticipated decisions consumers are grappling with on how they will interact with healthcare systems.
Findings from this study will be essential to healthcare professionals looking to rebound after the pandemic – for both in-person and remote telehealth visits.
Here are a few highlights from the study:
The Martec Group is a global market research firm headquartered in North America with offices in Chicago, Detroit, Frankfurt (Germany), and Shanghai (China). For nearly 40 years, Martec has been providing unparalleled quantitative and qualitative research to top companies worldwide.